Terms of service

1. Introduction

Welcome to Detta Knitwear. These Terms of Service govern your use of our website and the purchase of our products.
By accessing or using our website, you agree to be bound by these Terms. Please read them carefully before placing an order.

If you do not agree with any part of these Terms, you should not use this website or purchase our products.

2. About Us

Detta Knitwear is a UK-based company specialising in high-quality knitwear inspired by Scottish and Irish landscapes, crafted using natural fibres and traditional techniques.
Our registered business postcode is DE74 2YP and email is: hello@dettaknitwear.com

3. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site.
You must not:

  • Interfere with or damage the operation of the website;

  • Attempt to gain unauthorised access to any part of the site or its systems; or

  • Use the site for any fraudulent or commercial purposes not expressly permitted by us.

We reserve the right to suspend or terminate access to our website for anyone violating these terms.

4. Products and Availability

We make every effort to ensure product descriptions, images, and pricing are accurate. However:

  • Colours and textures may vary slightly depending on your screen settings.

  • All products are subject to availability.

  • We reserve the right to withdraw or amend any product without notice.

If an ordered product becomes unavailable, we will contact you promptly to offer an alternative or a full refund.

5. Ordering and Payment

By placing an order, you confirm that:

  • You are legally capable of entering into binding contracts; and

  • The information you provide is accurate and complete.

We accept payments via shopify online payments and PayPal.
All prices are shown in GBP (£).
Payment must be received in full before your order is dispatched.

6. Delivery

We deliver to the UK and selected international destinations.
Delivery times and costs are shown at checkout and may vary depending on your location.
We are not responsible for delays caused by customs, postal services, or other factors beyond our control.

For full details, please see our Shipping Policy.

7. Returns, Refunds & Exchanges

We want you to be happy with your purchase. Our Refund & Return Policy and Exchange Policy outline your rights and options if you wish to return or exchange an item.
Please review these carefully before placing your order.
These policies comply with the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

8. Cancellations

You have the right to cancel your online order within 14 days of receiving your goods, as provided under UK law.
Please refer to our Refund & Return Policy for details on how to exercise this right.

9. Faulty or Damaged Goods

If you receive a faulty or damaged product, please contact us immediately at hello@dettaknitwear.com.
We will offer a repair, replacement, or full refund in accordance with your statutory rights.

10. Intellectual Property

All content on DettaKnitwear.com — including text, images, logos, and designs — is the property of Detta Knitwear or its licensors and is protected by copyright and trademark laws.
You may not reproduce, modify, distribute, or use any content without our prior written consent.

11. Privacy and Data Protection

We take your privacy seriously.
Your personal data is collected and processed in accordance with our Privacy Policy, which complies with the UK GDPR and Data Protection Act 2018.
By using our website, you consent to such processing and warrant that all data you provide is accurate.

12. Liability

To the fullest extent permitted by law:

  • Detta Knitwear shall not be liable for any indirect, incidental, or consequential losses arising from your use of the website or purchase of products; and

  • Our total liability for any claim shall not exceed the price of the product purchased.

Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other matter that cannot be excluded under UK law.

13. Events Beyond Our Control

We will not be liable for delays or failures in performance caused by circumstances beyond our reasonable control (e.g., natural disasters, strikes, transport disruptions, or supply shortages).

14. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.
Any disputes arising under or in connection with them shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or legal obligations.
Any updates will be posted on this page, and your continued use of the website constitutes acceptance of the revised Terms.

16. Contact Us

If you have any questions about these Terms or any aspect of your purchase, please contact:
📧 hello@dettaknitwear.com
🌐 www.dettaknitwear.com