Refund policy

Here’s a Refund & Return Policy for DettaKnitwear.com, written in a professional and consumer-friendly tone and aligned with UK consumer protection laws (including the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015).

Refund & Return Policy

1. Overview

We hope you love your Detta Knitwear purchase. However, if you are not completely satisfied, we’re here to help. This policy outlines your rights and our procedures for returns, refunds, and exchanges, in line with UK consumer law.

2. Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your online order within 14 days of receiving your goods, for any reason.
To exercise this right, you must notify us in writing (by email) within 14 days of delivery. You then have a further 14 days to return the goods to us.

3. Eligibility for Returns

To be eligible for a return:

  • Items must be unused, unworn, and in their original condition, with all tags and packaging intact.

  • We cannot accept returns on made-to-order, customised, or hygiene-sensitive items (such as hats or scarves worn next to the skin), unless they are faulty.

4. How to Return an Item

Please email [hello@dettaknitwear.com] (or use our Contact form) with:

  • Your order number

  • The item(s) you wish to return

  • The reason for return

We’ll provide return instructions and the return address.
Customers are responsible for the cost of return postage, unless the item is faulty or incorrect.

We recommend using a tracked service and keeping proof of postage until your refund has been processed.

5. Refunds

Once we receive and inspect your returned item, we will notify you by email.
If approved, a refund will be issued within 14 days to your original payment method.
Please note:

  • Original shipping costs are non-refundable (unless the item was faulty or incorrect).

  • If the item shows signs of wear or damage, we may deduct an appropriate amount from your refund.

6. Exchanges

If you wish to exchange an item for a different size or colour, please contact us at [hello@dettaknitwear.com].
We’ll guide you through the exchange process - also explained below, or, if the replacement isn’t available, we’ll issue a refund.

7. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us immediately at [hello@dettaknitwear.com] with your order number and photos if possible.
We will arrange a free return and offer a replacement or full refund, in line with your rights under the Consumer Rights Act 2015.

8. Contact Us

If you have any questions about this policy or need help with a return, please contact our customer service team at:
📧 [hello@dettaknitwear.com]

9. Summary of Your Legal Rights

This policy does not affect your statutory rights under UK law.
You can find more information about your consumer rights at:
www.gov.uk/consumer-protection-rights


Exchange Policy

1. Overview

We want you to love your Detta Knitwear pieces. If your item isn’t quite right, we’re happy to offer an exchange where possible.
This policy explains how to request an exchange, what’s eligible, and how we process replacements.

2. Eligibility for Exchange

You may request an exchange within 14 days of receiving your order.
To be eligible:

  • The item must be unused, unworn, and in its original condition, with all labels and packaging intact.

  • Exchanges can only be made for the same product in a different size or colour, subject to stock availability.

  • Custom, made-to-order, or personalised pieces cannot be exchanged unless they are faulty.

  • For hygiene reasons, certain accessories such as hats or scarves may not be eligible for exchange unless faulty.

3. How to Request an Exchange

To request an exchange, please email [hello@dettaknitwear.com] with:

  • Your order number

  • The item(s) you wish to exchange

  • The new size or colour you’d like

Our team will confirm stock availability and provide return instructions.

4. Return Shipping

Customers are responsible for the cost of returning items for exchange, unless the item is faulty or incorrect.
We recommend using a tracked postal service and keeping proof of postage until your exchange is processed.
If the requested replacement is unavailable, we will offer a full refund instead.

5. Processing Your Exchange

Once your returned item is received and inspected, we’ll:

  1. Confirm its condition; and

  2. Dispatch your replacement item at no additional shipping cost (for UK customers).

We aim to process exchanges within 7–10 working days of receiving your return.

6. Faulty or Incorrect Items

If your item is faulty or you received the wrong product, please contact [hello@dettaknitwear.com] immediately.
We’ll arrange a free return and either:

  • Send a replacement (if available), or

  • Issue a full refund in accordance with your statutory rights under the Consumer Rights Act 2015.

7. International Exchanges

If you are based outside the UK, please note:

  • You are responsible for the cost of return shipping and any import duties associated with the exchange.

  • Replacement items will be sent at our standard international delivery rate.

8. Contact Us

If you have any questions about our Exchange Policy or your order, please contact us at:
📧 [hello@dettaknitwear.com]